Shipping policy
Last updated: 9 September 2026
SHIPPING AND DELIVERY
Arkay’s Art Cave ships physical orders from Napier, Hawke’s Bay, New Zealand.
Shipping options and charges available for your order will be displayed at checkout.
NEW ZEALAND SHIPPING
Orders within New Zealand are shipped using the delivery options available at checkout.
Delivery timeframes are estimates only and begin after your order has been dispatched.
Carrier delays, weather, public holidays and other circumstances outside our reasonable control may affect delivery times.
PREORDERS AND CAVE DROPS
Some Cave Drop products are offered as preorders and are produced after the preorder period closes.
These products are not ready for immediate dispatch.
Estimated production and dispatch information will be displayed on the relevant product or Cave Drop page where applicable.
If there is a significant delay affecting your preorder, we will contact you using the details provided with your order.
ORDERS CONTAINING MULTIPLE ITEMS
Where an order contains multiple products, we may ship the order together once all items are ready unless otherwise stated.
This means an order containing a preorder product may not be dispatched until the preorder item is ready.
LOCAL PICKUP
Local pickup may be available from:
Arkay’s Art Cave at Think Tattoo
183 Dickens Street
Napier South
Napier 4110
New Zealand
If local pickup is available for your order, it will appear as an option at checkout.
Please wait until you receive confirmation that your order is ready before coming to collect it.
Pickup availability and collection arrangements may vary, so please follow the information provided with your order confirmation or pickup notification.
DELIVERY ADDRESSES
Please check your shipping address carefully before completing checkout.
Customers are responsible for providing an accurate and complete delivery address.
If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has been shipped.
Additional delivery costs caused by an incorrect or incomplete address supplied by the customer may be charged where permitted by law.
TRACKING
Where tracking is available, tracking information will be provided after your order has been dispatched.
Tracking updates are supplied by the relevant carrier and may occasionally take time to appear after dispatch.
DELAYED, LOST OR DAMAGED ORDERS
If your order is significantly delayed, damaged during delivery or does not arrive, please contact us so we can investigate.
Where Arkay’s Art Cave arranges delivery, we remain responsible for ensuring your order is delivered as required by applicable New Zealand consumer law.
Please keep the packaging and take photographs if an order arrives damaged, as these may help us resolve the issue with the carrier.
INTERNATIONAL SHIPPING
International shipping may be available only to selected destinations and may be temporarily unavailable.
Available international destinations and shipping charges will be shown at checkout.
Where international shipping is available, customers are responsible for any customs duties, taxes or import fees charged by their destination country.
These charges are not included in the product price or shipping cost unless specifically stated otherwise.
International delivery may also be affected by customs processing and local carrier delays.
CONSUMER RIGHTS
Nothing in this Shipping Policy limits any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.
CONTACT
If you have questions about shipping, delivery or local pickup, please contact:
Arkay’s Art Cave
Arkay’s Art Cave at Think Tattoo
183 Dickens Street
Napier South
Napier 4110
Hawke’s Bay
New Zealand
Email: arkaytattooer@outlook.com
Phone: 027 307 4912