Refund policy
Last updated: 9 September 2026
RETURN AND REFUND POLICY
This policy applies to purchases made through Arkay’s Art Cave.
Nothing in this policy excludes, restricts or limits any rights or remedies you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer law.
CHANGE OF MIND
We do not accept returns, exchanges or refunds simply because you have changed your mind, including where the wrong size or product was selected and the correct item was supplied.
Please check product details, sizing information, quantities and delivery details carefully before placing your order.
PREORDERS AND LIMITED RELEASES
Cave Drop products may be produced according to the orders received during an advertised preorder period.
If you need to request a change or cancellation, please contact us as soon as possible at arkaytattooer@outlook.com.
We may be able to make changes before the preorder period closes and production begins, but changes cannot be guaranteed.
Once the preorder period has closed or production has begun, an order cannot be cancelled for change of mind.
This does not affect any rights you may have if an item is faulty, damaged, incorrectly supplied, does not match its description or otherwise fails to meet applicable consumer guarantees.
DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order when it arrives and contact us as soon as reasonably possible if an item is damaged, faulty, incorrectly supplied or does not match its description.
Email arkaytattooer@outlook.com with:
Your order number
A description of the issue
Clear photographs where reasonably possible
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances, this may include repair, replacement or refund.
If a confirmed faulty, damaged or incorrectly supplied item needs to be returned, reasonable return shipping costs will be covered or reimbursed as required by applicable law.
If returning an item would be particularly difficult or expensive, please contact us so appropriate return arrangements can be made.
RETURNS
Please contact us before returning an item so we can assess the issue and provide appropriate return instructions.
This request does not limit your rights under applicable consumer law.
Where a return is required, it should be sent or returned as instructed to:
Arkay’s Art Cave at Think Tattoo
183 Dickens Street
Napier South
Napier 4110
Hawke’s Bay
New Zealand
EXCHANGES AND REPLACEMENTS
Because many Arkay’s Art Cave products are produced in limited quantities, replacement sizes or products cannot always be guaranteed.
Where you are legally entitled to a remedy and an appropriate replacement is unavailable, we will provide another remedy in accordance with applicable consumer law.
EUROPEAN UNION ORDERS
Where Arkay’s Art Cave offers shipping to a European Union destination, additional consumer rights may apply.
Eligible customers may have a right to cancel certain online purchases within 14 days without providing a reason, subject to the requirements and exceptions under applicable European Union consumer law.
Nothing in this policy limits any mandatory consumer rights that apply in the customer’s jurisdiction.
REFUNDS
We will notify you after your return, cancellation or claim has been assessed.
Where a refund is approved, it will be issued to the original payment method unless another method is agreed or required by law.
We aim to issue approved refunds within 10 business days. Your bank or payment provider may require additional time for the refund to appear in your account after it has been processed.
If more than 15 business days have passed since we confirmed that your refund was processed, please contact:
arkaytattooer@outlook.com
CONTACT
If you have questions about a return, refund, damaged order or cancellation, please contact:
Arkay’s Art Cave
Arkay’s Art Cave at Think Tattoo
183 Dickens Street
Napier South
Napier 4110
Hawke’s Bay
New Zealand
Email: arkaytattooer@outlook.com
Phone: 027 307 4912