Returns & Damaged Orders

Every order is packed with care, and I want you to be happy with what arrives.

If something isn't right, please get in touch as soon as possible. I'll always do my best to make things right and find a fair solution.

Damaged Orders

If your order arrives damaged, please contact me within 7 days of receiving your order and include photos of both the item and its packaging where possible.

Photos help me work with the courier or manufacturer if a replacement or refund is needed.

Incorrect Items

If you've received the wrong item or something is missing from your order, please get in touch as soon as possible.

Mistakes can happen, and I'll work quickly to make things right.

Returns

Because many products are made to order during limited-time Cave Drops, I can't accept returns or exchanges for change of mind, incorrect size selection, or simply deciding you no longer want an item.

Please check product descriptions, sizing information, and your order carefully before completing your purchase.

Faulty Products

If your item has a manufacturing fault that isn't the result of normal wear, accidental damage, or misuse, please contact me as soon as possible.

Every situation is different, but if a manufacturing fault is confirmed, I'll arrange an appropriate replacement, repair, or refund where possible.

Lost Parcels

If your parcel appears to have been lost in transit, please get in touch.

I'll work with the courier to investigate and keep you updated throughout the process.

Need Help?

If you're unsure whether your situation is covered, don't hesitate to get in touch.

I'd much rather answer a question and help find a solution than leave you wondering what to do next.

Thank you for supporting independent art and choosing to shop with Arkay's Art Cave.

 

Consumer Rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act or any other applicable consumer protection laws.