Privacy policy
Last updated: 9 September 2026
OVERVIEW
Arkay’s Art Cave operates arkaysartcave.com and provides products, artwork, tattoo enquiry forms, website content and related services through this website.
Arkay’s Art Cave respects your privacy and handles personal information in accordance with the New Zealand Privacy Act 2020 and other applicable privacy laws.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, how long we may retain it, and the choices and rights available to you.
Arkay’s Art Cave is powered by Shopify, which provides the ecommerce platform used to operate our online store. Shopify and other service providers may process certain information on our behalf or for their own purposes as described below.
By using this website, making a purchase, submitting a tattoo enquiry, joining our mailing list or otherwise communicating with us, you acknowledge that your personal information may be handled as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with Arkay’s Art Cave.
We may collect:
Contact information, including your name, email address, phone number, billing address and shipping address.
Order and transaction information, including products purchased, quantities, sizes, order history, returns, cancellations, payment status and delivery information.
Payment information required to complete a transaction. Payments are processed through Shopify and relevant payment providers. Arkay’s Art Cave does not necessarily receive or store your complete payment-card details.
Account information, if customer accounts are available and you choose to use one, including account identifiers, preferences and account activity.
Tattoo enquiry information, including your project description, tattoo placement, reference images or files, preferred availability and any other information you choose to provide through our tattoo enquiry forms.
Communications, including information you provide when contacting us by email, through website forms, social media or other communication channels.
Marketing preferences, including whether you have chosen to join the Art Cave mailing list or receive promotional communications.
Device and technical information, including your IP address, browser type, device information, network information and other technical identifiers.
Website usage information, including information about how you access, browse and interact with the website, products, pages and features.
Cookie and similar technology information, as described below.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
Directly from you when you make a purchase, submit a tattoo enquiry, join our mailing list, create or use an account, contact us or otherwise provide information to us.
Automatically when you use the website, including through cookies and similar technologies.
From Shopify and service providers that assist us with operating the website, processing payments, fulfilling orders, providing shipping, analytics, security or other business functions.
From another person or third party where permitted by law.
Where we collect personal information about you indirectly rather than directly from you, we will take reasonable steps to notify you where required by the Privacy Act 2020, unless an applicable exception allows otherwise.
WHY WE COLLECT AND USE PERSONAL INFORMATION
We may use personal information to:
Process and fulfil orders.
Process payments and confirm transactions.
Arrange shipping, delivery and local pickup.
Manage returns, refunds, exchanges and customer enquiries.
Respond to tattoo enquiries and assess proposed tattoo projects.
Communicate with you about tattoo enquiries, bookings or other services.
Provide customer support.
Operate and maintain customer accounts where available.
Remember relevant website or account preferences.
Send Art Cave updates, product releases, preorder reminders, tattoo updates or other marketing communications where you have chosen to receive them or where otherwise permitted by law.
Understand how customers use the website and improve our products, content, website and services.
Maintain the security of the website and our systems.
Detect, investigate and prevent fraud, misuse, malicious activity or other security risks.
Maintain business, transaction and accounting records.
Comply with legal obligations and lawful requests.
Establish, exercise or defend legal rights.
We will only collect and use personal information for purposes that are reasonably connected with operating Arkay’s Art Cave or for other purposes permitted by law.
MARKETING COMMUNICATIONS
If you join the Art Cave mailing list or otherwise consent to receive marketing communications, we may use your contact information to send you information about Cave Drops, preorder periods, new products, artwork, tattoo availability and other Arkay’s Art Cave updates.
You can unsubscribe from promotional emails at any time using the unsubscribe option included in those emails.
Unsubscribing from marketing does not prevent us from sending non-promotional communications that are necessary in relation to an order, tattoo enquiry, booking, transaction or customer-service matter.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate Arkay’s Art Cave, including to:
Shopify, which provides our ecommerce platform.
Payment providers that process transactions.
Shipping, courier and fulfilment providers where required to deliver an order.
Website hosting, technology, security, analytics and other service providers that help us operate the website or business.
Marketing or communication providers where those services are used and permitted by law.
Professional advisers such as accountants, legal advisers or other professional service providers where reasonably necessary.
Government agencies, regulators, courts, law enforcement or other parties where disclosure is required or permitted by law.
A purchaser, successor or other relevant party if Arkay’s Art Cave is involved in a genuine sale, restructuring or transfer of the business, subject to applicable privacy obligations.
We may also disclose information where you request, direct or consent to the disclosure, such as where information must be provided to a courier in order to deliver your purchase.
Third-party providers may handle information according to their own privacy policies and legal obligations.
RELATIONSHIP WITH SHOPIFY
Arkay’s Art Cave is powered by Shopify.
Shopify collects and processes personal information in connection with your access to and use of this Shopify-powered store. Information submitted through the store may be processed by Shopify and its service providers, including in countries outside New Zealand.
Shopify may also process certain information independently for purposes described in its own privacy policies and privacy controls.
You can learn more at:
Shopify Consumer Privacy Policy:
COOKIES AND SIMILAR TECHNOLOGIES
Our website, Shopify and relevant service providers may use cookies and similar technologies.
These technologies may be used to:
Operate essential website and checkout functions.
Remember settings and preferences.
Maintain security and prevent fraud.
Understand website traffic and usage.
Improve website performance and customer experience.
Support analytics or advertising features where those features are enabled.
Your browser or device may allow you to control or block certain cookies. Blocking some cookies may affect the way parts of the website or checkout function.
THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites, social media platforms or services operated by third parties.
If you follow a third-party link or interact with a third-party service, that provider may collect and process information according to its own privacy policy.
Arkay’s Art Cave is not responsible for the privacy, security or content of third-party websites or services that we do not control.
CHILDREN AND YOUNG PEOPLE
Our website and services are not specifically directed at children.
If you are under 18, you should use this website, submit information or make a purchase only with the involvement of a parent or legal guardian.
We recognise that children and young people have privacy rights and will take appropriate care when handling their personal information.
If you are a parent or legal guardian and believe a child has provided personal information to us inappropriately, please contact our Privacy Officer using the details below.
SECURITY OF PERSONAL INFORMATION
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and other improper use.
However, no website, communication method, database or online system can be guaranteed to be completely secure.
Please avoid sending highly sensitive or confidential information through unsecured communication channels unless it is reasonably necessary.
PRIVACY BREACHES
If we become aware of a privacy breach, we will assess it and take appropriate steps to contain and address it.
Where a privacy breach is notifiable under the New Zealand Privacy Act 2020, we will notify the Office of the Privacy Commissioner and affected individuals as required by law.
HOW LONG WE KEEP PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required or permitted by law.
How long information is retained may depend on factors including:
Whether an order, transaction, tattoo enquiry or customer relationship remains active.
Business, tax, accounting and record-keeping requirements.
The need to resolve disputes, complaints or enquiries.
Security and fraud-prevention requirements.
Legal obligations.
When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it where appropriate.
YOUR PRIVACY RIGHTS
If we hold personal information about you, you have rights under the New Zealand Privacy Act 2020.
ACCESS
You may ask us to confirm whether we hold personal information about you and request access to that information.
CORRECTION
You may ask us to correct personal information that you believe is inaccurate, incomplete, out of date or misleading.
If we do not make a requested correction, you may have the right to ask us to attach a statement of the correction sought to the information.
DELETION
You may ask us to delete personal information we hold about you.
There is not an absolute right to deletion in every circumstance under New Zealand law. We will consider deletion requests and delete information where appropriate unless we reasonably need or are legally permitted or required to retain it.
MARKETING PREFERENCES
You may withdraw from promotional email communications at any time using the unsubscribe option provided in those communications.
OTHER RIGHTS
If you live outside New Zealand, additional privacy rights may apply under the laws of your jurisdiction.
We will respond to valid privacy requests in accordance with applicable law and may need to verify your identity before providing access to, correcting or otherwise acting on personal information.
INTERNATIONAL PROCESSING AND DISCLOSURE
Some of the service providers used by Arkay’s Art Cave, including Shopify, may store or process personal information outside New Zealand.
Where the New Zealand Privacy Act 2020 applies to a disclosure of personal information outside New Zealand, we will take reasonable steps to ensure that the disclosure complies with applicable overseas-disclosure requirements.
Different countries may have different privacy and data-protection laws.
Where another provider independently controls or processes your information, its own privacy policy and legal obligations may also apply.
COMPLAINTS
If you have a concern or complaint about how Arkay’s Art Cave has handled your personal information, please contact our Privacy Officer first using the details below so that we can investigate and respond.
If you are not satisfied with our response, you may be able to make a complaint to the New Zealand Office of the Privacy Commissioner.
Information about privacy rights and complaints is available at:
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our website, products, services, technology, business practices or legal obligations change.
When we update it, we will publish the revised version on this website and update the “Last updated” date above.
CONTACT AND PRIVACY OFFICER
For privacy enquiries, requests or complaints, please contact our Privacy Officer:
Arkay’s Art Cave
Arkay’s Art Cave at Think Tattoo
183 Dickens Street
Napier South
Napier 4110
Hawke’s Bay
New Zealand
Email: arkaytattooer@outlook.com
Phone: 027 307 4912